Ordering Information

SHIPPING and DELIVERY INFORMATION:

We post orders twice weekly, so please allow 3-5 working days for your order to be processed and despatched.  We use Australia Post for all shipping of products and arrival at your address is subject to location.

Shipping within Australia: Current information on delivery timeframes is available on the Australia Post website: Australia Post – Domestic Delivery Times.

In line with Australia Post costs, we charge a standard flat rate of $5 for orders up to a value of $80 for addresses within Australia.  Express Post (tracked) is also an available option at checkout, priced at $10.  Orders over a value of $80 will be sent with free shipping to addresses within Australia.

International Orders: For overseas customers please see Australia Post – International Post Guide for information regarding delivery timeframes. Please note that due to the current Covid pandemic, delivery times are subject to delays.

Please note that there will a standard surcharge to cover overseas postal costs.

RETURNS POLICY:

We do not accept returns or exchanges of any Waxiwraps as our product is used for food storage.  However if your item has been damaged in transit or is the incorrect item, details are below:

REFUNDS POLICY:

To request a refund, please send an email to sales@waxiwraps.com.au within 14 days of purchase with a reason for your requested refund (e.g. damaged goods or incorrect item).

If your product has been damaged in transit, or if you received the wrong item, please return the items to us, and we will replace the ordered item.  Please include all your details, name, address, and phone number as well as your order number.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, we cannot offer you a refund or exchange.

Please note that sale or discounted items are not eligible for refunds.