We post orders twice weekly, so please allow 1-5 working days for your order to be processed.
We use Australia post for all shipping of products and arrival at your address is subject to location. You can find out more about delivery timeframes on the Australia Post website: Australia Post – Domestic Delivery Times
For overseas customers please see Australia Post – International Post Guide for information regarding delivery timeframes.
We do not accept returns or exchanges of any Waxiwraps as our product is used for food storage. However if your item has been damaged in transit or is the incorrect item, details are below:
To request a refund, please send an email to firstname.lastname@example.org within 14 days of purchase with a reason for your requested refund (e.g. damaged goods or incorrect item).
If your product has been damaged in transit, or if you received the wrong item, please return the items to us, and we will replace the ordered item. Please include all your details, name, address, and phone number as well as your order number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (including your return postage).
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, we cannot offer you a refund or exchange.
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
Please note sale items cannot be refunded.